Leading NDIS Disability
Service Provider in Perth

The NDIS (National Disability Insurance Scheme) is a government initiative that provides funding to individuals with significant disabilities to access supports tailored to their needs. The NDIS covers areas such as personal care, community access, and therapies to help participants achieve their goals and improve their quality of life.
More info: www.ndis.gov.au/about-us/what-ndis

Eligibility for the NDIS requires the individual to:

• Be between 7 and 65 years old.
• Have a permanent or significant disability affecting daily life.
• Be an Australian citizen, permanent resident, or hold a Protected Special Category Visa.
  More on eligibility: www.ndis.gov.au/applying-access-ndis/am-i-eligible

You can apply by submitting an Access Request to the National Disability Insurance Agency (NDIA). Supporting documents such as identity proof and medical evidence are required.
Learn more: www.ndis.gov.au/how-apply-ndis

LACs assist participants in developing and understanding their NDIS plans and accessing services. However, support coordinators, like XYSTON, provide more in-depth, tailored support to manage complex care needs, monitor plan progress, and overcome challenges.

XYSTON offers a comprehensive range of NDIS services, including:

• Assistance with Daily Life Tasks: Helping with personal care, cooking, and cleaning in shared living settings.
• Travel and Transport Assistance: Support with arranging transport for appointments or teaching independent travel skills.
• Daily Personal Activities: Assistance with everyday tasks such as hygiene, dressing, and medication.
• Community Participation: Supporting participants to get involved in community activities, social events, and volunteering.
• Life Skills Development: Coaching to enhance budgeting, cooking, and other essential life skills.
• Implementation of Restrictive Practices: Managing authorised behaviour interventions under the NDIS guidelines.

Restrictive practices are strategies used to manage challenging behaviours, implemented only with the appropriate authorisation and oversight under NDIS guidelines. At XYSTON, we focus on reducing the use of restrictive practices over time, ensuring they are used responsibly and appropriately.
More info: Restrictive Practices

Plan management involves managing the financial aspects of your NDIS plan, such as processing invoices and handling payments, while support coordination focuses on connecting you to services and helping you manage your care plan effectively.

At XYSTON, our support coordinators work closely with participants to ensure their NDIS funding is used efficiently. We help you avoid overspending or underspending and ensure that your funding is allocated to areas that align with your goals and needs.

If you want to move to a new provider, XYSTON can help manage the process, ensuring a seamless and hassle-free transfer of services.

Yes, XYSTON supports participants in transitioning to employment or education, including finding job coaches or training programs that align with their goals.

No, XYSTON is not listed on the NDIS banning order or compliance list. We are proud to maintain full compliance with all NDIS regulations, and we are committed to delivering high-quality, safe, and reliable services to all our participants. Our team works diligently to meet and exceed the standards set by the NDIS Quality and Safeguards Commission, ensuring transparency and accountability in everything we do. We strive to keep it this way and continually improve our practices to safeguard the trust of our participants.
Learn more: NDIS Compliance and Enforcement.

No, XYSTON is committed to remaining a small-to-medium-sized registered service provider. We’ve observed that many large, registered and unregistered service providers often struggle to maintain the quality of care across their operations. At XYSTON, we believe that staying at a manageable size allows us to:

• Provide Personalised Care: We ensure that every participant receives tailored services that genuinely meet their needs, rather than a one-size-fits-all approach.
• Build Strong Relationships: Our participants and their families aren’t just numbers. We take the time to understand each individual’s goals and work closely with them to achieve their best outcomes.
• Maintain High Standards: By focusing on quality rather than quantity, we can consistently meet and exceed the high standards set by the NDIS, ensuring compliance and participant satisfaction.
• Offer Consistency: Our size allows us to retain and develop staff who are familiar with participants, reducing turnover and ensuring continuity of care.

At XYSTON, our priority is quality care, and we believe that staying small to medium allows us to deliver that consistently.

If your circumstances change, such as a new health condition or a change in your living arrangements, you can request a plan review to adjust your NDIS funding and services.

You can contact the NDIA directly or ask your XYSTON support coordinator to assist with the review process.
Learn more: Plan Review

In some cases, family members can provide care under the NDIS, but it requires NDIA approval. Typically, participants are encouraged to use professional service providers to promote greater independence.

If you are already receiving NDIS supports, they will continue after you turn 65. However, new participants over 65 cannot join the NDIS and may need to transition to aged care services.
Learn more: NDIS and Aged Care